1. The Contract between you and us: Orders will be taken via email. We must receive the payment for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an email to you. Our acceptance of your order takes place on the dispatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with clause. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through email. Any other individuals who are unable to perform legally binding contracts are prohibited from placing an order.
2. Pricing, Delivery and Discount Codes:
2.1 The prices payable for goods that you order are as set out in the price quotation.
2.1.1 You will be billed in United States Dollar (USD).
2.2 Delivery Charges will be incurred by you, based on the price quotation given by FedEx, or DHL (for courier); and price quotation given by shipping agencies (for sea freight).

3. Right for you to cancel your contract:
3.1 Products once sold will not be return.

4. Cancellation by us:
4.1 We reserve the right to cancel the contract between you and us if:
4.1.1 We have insufficient stock to deliver the goods you have ordered;
4.1.2 We do not deliver to your area; or
4.1.3 One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information set by us from our management.
4.2 If we do cancel your contract we will notify you by email or by telephone, and will re-credit to your account any sum deducted by us from your account as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. Delivery of goods to you:
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.
5.2 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.3 We make no promise that materials on our website are appropriate or available for use in locations outside the India, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the India, you do so on your own initiative and are responsible for compliance with local laws.
5.4 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

6. Liability:
6.1 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.2 All our products are historical replicas. We do not produce sharp weapons. The products are for display, re-enactment and costume purpose only. The prices shown are indicative only. They will vary based on your location and your local distributor. Doon Handicrafts, its employees, assume no responsibility or liability, included but not limited to injury, damage or loss incurred by use of any merchandise sold by us. Compliance to local, state, or federal laws and/ or statutes is the responsibility of the purchaser, weather by mail, phone, internet or any other form of purchase through us.
6.3 We cannot be held responsible for any delays once the goods have left us and are in possession of the courier.

7. Notices:
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at [email protected]

8. Invalidity:
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

9. Privacy:
You acknowledge and agree to be bound by the terms of our Privacy Policy

10. Third Party:
Except for our affiliates, employees or representatives, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

11. Governing Law:
Each and every transaction carried out is deemed to be completed within the India and therefore shall be governed by and interpreted in accordance with Indian Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with Indian Law and the Indian Courts shall have exclusive jurisdiction in relation thereto.

12. Entire Agreement:
12.1 These terms and conditions, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
12.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

13. Trade Marks:
Doon Handicrafts is the operator of www.doonhandicrafts.com; All trademarks, company names sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, titles or copyrights and such use may constitute an infringement of the owners’ rights.

14. Events beyond our Control:
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

15. Our rights:
We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

16. Refund Policy
If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.

17. Delivery / Shipping Policy
Product should be delivered to customer by safe & secure – customer should intimate about receipt to persons at the time of order so no third person can accept the order (identification proof being produced at the time of delivery) delivery within 7 to 10 working days.